WordPress Maintenance & Hosting

WordPress Maintenance
& Hosting Packages

We can help with anything from WordPress maintenance and management, editing content on the site to removing malware that may have crept in. No matter what need, we're here to help.

Features

Lets work together to create your perfect WordPress maintenance package

If you’re hoping to take website updates and maintenance off your to-do list, or are looking to give your website a new lease on life so you can focus on your business, our monthly website maintenance packages are for you. We keep your website up to date, secure and running smoothly.

Our monthly WordPress maintenance website support plans, offer you peace of mind that every month we will be on hand to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.

Package 1

Basic Maintenance + Hosting

This hosting & maintenance plan is great for general websites with little to no task requests in a month.

$40/month inc GST

Includes

All core features (listed below)

One WordPress Website

Free SSL Certificate

Fast & Secure Hosting

Server Located in Australia

Daily Site Backups

No lock-in contracts

30 Mins Website Task Requests per month*

*Our team will do website edits, content uploads, plugin configurations, and more. Got a question concerning these plans? Ask us now.

Package 2

Standard Maintenance + Hosting

This plan is great for larger ecommerce and membership sites or for those that require more task requests.

$70/month inc GST

Includes

All core features (listed below)

Ecommerce & Membership Sites

Free SSL Certificate

Fast & Secure Hosting

Server Located in Australia

Hourly Site Backups

No lock-in contracts

2 Hours Website Task Requests per month*

*Our team will do website edits, content uploads, plugin configurations, and more. Got a question concerning these plans? Ask us now.

Package 3

Deluxe Maintenance
+ Hosting

This hosting & maintenance plan is perfect for sites that require many task requests or that are seeking priority support.

$150/month inc GST

Includes

All core features (listed below)

Priority Support

One WordPress Website

Free SSL Certificate

Fast & Secure Hosting

Server Located in Australia

Daily Site Backups

No lock-in contracts

4 Hours Website Task Requests per month*

*Our team will do website edits, content uploads, plugin configurations, and more. Got a question concerning these plans? Ask us now.

Features

Core Features

All of our plans include the core features below.

Hosting

Fast, Secure Australian Based Cloud Hosting

Websites are hosted on Google Cloud Managed WordPress Hosting with servers based in Sydney, Australia

Hosting

Global DNS

Every website is set up utlising Cloudflare DNS for ultimate speed and security as the first line of defense against attacks.

Security

Free Malware Removal

In the off chance that your site has become infected with Malware, our team will be more than happy to help get this cleaned up for you.

Security

Free SSL Certificates

Each site hosted with us will be protected with a free Lets Encrypt SSL certificate which allows your site to load securely via HTTPs.

Security & Maintenance

Weekly Plugin & Theme Updates

For optimal security and performance staying on top of plugin and theme updates is essential. We'll take care of these updates for you on a weekly basis.

Bonus

Free Access to Premium Plugins & Themes

(Elementor, Divi, RankMath SEO, WP Rocket, StudioPress themes)
If you use these plugins or themes for your site already, or if you wish to use them, our licenses will save you hundreds of dollars per year.

Performance

Image Optimisation & CDN

After your site has been migrated across to our platform, we'll optimise and sync them with our Global CDN to increase site performance.

Backups

Secure Off-Site Backups

We run daily backups on our Cloud Platform as well as offsite backups to ensure you're covered in case you ever need to restore.

Security

Daily Malware Scanning

Your website will be scanned daily to look out for any potential threats including malware.

Uptime

24/7 Uptime Monitoring

We'll monitor your site every minute of the day to ensure it's always up and running. Our website's uptime is typically 99.9%.

Outgoing Emails

Secure Transactional Emails

Your site will be integrated with SendGrid to ensure email deliverability for all of your website's outgoing emails - Eg contact form submissions and transactional WooCommerce emails.

Support

Expert WordPress Support

Whilst we like to provide a hands-off experience if you have any questions, or you need help on something, our expert WordPress support team is here to help.

FAQ

A few questions you might have

Does my site need to by hosted by The Design Loom?

The short answer is, it depends. Depending on how your website is set up and where it’s currently hosted, we may still be able to serve you after we take a look into your setup.

If you are not hosting with us and think we would still be a good fit to handle your site’s maintenance, feel free to contact us and we can take a look into your website to ensure it’s something we’re able to take on.

What is considered to be a "content update"?

For content updates, think of the things you see when looking at your website. Some examples might include updating text or updating images, adding pre-formatted blog posts, changing colours, implementing tracking codes etc.

Some examples of things that would not be included in our Content Updates would be design work, creating content, creating custom plugins or adding new functionality to your current plugins, or creating new websites.

If you have work to be done on your site that would not be considered included in our Content Updates we can give you a quote for the project.

What happens after I sign up?

If this isn’t a site we have built for you, once you decide on and pay for a plan, we will email you a very quick and easy form to fill out which will gather a few logins to your website, domain registrar, FTP, etc. Once we have a chance to review and verify that we have the appropriate access to your existing site, we will take a fresh backup of your current site.

Once we have a backup, we’ll take a look into your current website, run some reports and audits to see how the site is composed. After this, we’ll begin our migration over to our secure servers within a test environment. Once we’ve ensured everything has been moved across and is running smoothly, we’ll begin optimising the site to ensure top performance on our servers.

Once the site is moved, optimised, secured with SSL, and working well, we will repoint your domain’s DNS records to make the site live on our platform. From this point, we’ll have everything we need to keep your site performant and secure 24/7.

Can I have multiple websites?

Yes, of course! Each website will require it’s own plan, however.

Where will the website be hosted?

Our sites are hosted on a WordPress managed host meaning the sites are safe and secure around the clock and optimised for speed.

Are email accounts included?

No, sorry. We do not provide email accounts. We only recommend using Google Workspace to handle your email. We can help in making sure that DNS is set up correctly but if you need help setting up the email accounts we can provide you some great resources.

What happens if I cancel

When you have your hosting and site maintenance with us, you will always own your own domain, DNS and website files. If you do not wish to continue our services we will ensure you have everything you need to help facilitate a move off our platform. We don’t believe in holding websites hostage, so we’ll make this process as easy as we can for you – no hard feelings!

In some cases, we may provide different premium themes and plugin licenses which are not transferable if you were to cease our services. If you wish to continue using these plugins or themes after switching hosts, you would just need to purchase and maintain your own unique product license.

What are the contract terms?

We like to keep our terms pretty simple. If you try our service and it doesn’t seem to be the right fit for you, just cancel within the first 7 days by emailing us and we will start the offboarding process. All of our plans are month-to-month and there are no lock-in contracts.

Can I change my plan?

All of our plans are month to month. If you want to upgrade to a higher tier plan, let us know and we can bump you up to the next tier immediately (and you would only pay the difference between the two plans for that particular month), or otherwise, we can switch you to the next tier for the next monthly billing cycle.

If you want to downgrade, that’s ok too! The downgrade will take place during the next monthly billing cycle.

What are your support hours?

Our general support hours are between 10 AM and 6 PM AEST, Monday through Friday except on most major Australian holidays.

WordPress Maintenance & Hosting Packages